Warranty Policy

At kukirin-scoot.com, we are committed to providing genuine KuKirin electric scooters, electric bikes and original factory accessories that meet strict quality standards. Products are inspected before shipment to help ensure they arrive in proper working condition.

If you experience a product issue after receiving your order, please contact our support team directly and we will assist you with troubleshooting and an appropriate after-sales solution.

This warranty policy applies only to eligible products purchased directly from kukirin-scoot.com. Products purchased from another retailer, marketplace, reseller or sales channel should be handled through the original seller.

Warranty Coverage

KuKirin products purchased from kukirin-scoot.com are covered by a limited warranty of up to 24 months from the original purchase date, depending on the component. Batteries are covered for 6 months.

The warranty covers eligible defects in materials or workmanship under normal and intended use. It does not cover damage resulting from misuse, abuse, accidents, neglect, unauthorized modification, improper maintenance, water damage or other causes unrelated to manufacturing defects.

Warranty Solutions

Depending on the nature of the issue, we may provide one or more of the following solutions:

1. Send replacement parts and provide instructions to help you complete the repair.
2. Replace a scooter that develops a confirmed material or workmanship defect within 7 days of delivery, subject to assessment and availability.
3. Replace defective accessories with original or functionally equivalent replacement parts.
4. For eligible customers in European Union countries, repair or maintenance support may be arranged when the issue cannot reasonably be diagnosed or resolved through email or remote assistance.

For approved warranty claims, kukirin-scoot.com will cover eligible replacement parts, repair charges and applicable warranty shipping costs.

Wear parts including inner tubes, tires, brake discs, brake pads, fenders and similar consumable components are covered for manufacturing defects for 14 days from the date of receipt.

Warranty Period by Component

Product Category: Electric Scooter / Electric Bike

What Is Not Covered by the Warranty

The kukirin-scoot.com limited warranty does not cover damage, malfunction or defects resulting from any of the following circumstances:

1. Unauthorized Modification or Repair: Alterations, modifications or repairs performed by unauthorized personnel.
2. Misuse: Use of the product contrary to the user manual, safety instructions, recommended operating conditions or intended purpose.
3. Accidents: Damage caused by crashes, collisions, drops, impacts, accidents or external events.
4. Neglect: Failure to properly inspect, maintain, store or care for the product.
5. Unauthorized Products: Products that cannot reasonably be identified as products supplied through kukirin-scoot.com or an authorized KuKirin sales channel.
6. Non-Original Components: Damage resulting from incompatible, modified, counterfeit or non-original parts and accessories.
7. Environmental Damage: Damage caused by severe weather, excessive heat, freezing conditions, corrosion or other environmental factors.
8. Water and Foreign Objects: Damage caused by water intrusion, dirt, sand, foreign objects or riding through water beyond the operating limits specified in the product manual.
9. Missing Identification: Products whose serial number, identification code or other identifying marks have been removed, altered or made illegible.
10. Improper Transportation: Damage caused by improper handling, transportation or storage after delivery.
11. Improper Storage: Corrosion, condensation, battery deterioration or other damage resulting from unsuitable storage conditions.
12. User Manual Non-Compliance: Damage caused by operating the product outside the conditions described in the applicable user manual.
13. Expired Warranty: Claims submitted after the applicable warranty period has expired.
14. Loss or Theft: Lost or stolen products are not covered.
15. Complimentary Products: Products supplied free of charge, as gifts or as complimentary promotional items may not qualify for the standard limited warranty unless otherwise stated.
16. No Proof of Purchase: Customers who cannot provide valid order information or adequate proof of purchase may not be eligible for warranty service.
17. Unsupported Software or Firmware: Damage or malfunction caused by unsupported or unauthorized software, firmware or electronic modification.

Out-of-Warranty Repairs

If an issue is determined not to be covered by the warranty, replacement parts, labor, repair services and shipping costs may be chargeable.

Before performing a chargeable repair, we may provide you with an estimate of the expected repair and shipping costs whenever applicable.

If a product cannot be repaired immediately because a required replacement part is temporarily unavailable, additional processing time may be required.

Warranty Claim Assessment

kukirin-scoot.com reserves the right to inspect and assess warranty claims and determine whether the reported issue is covered under this limited warranty.

Replacement products and components are subject to availability. If the exact original component is unavailable, a compatible component of comparable performance and functionality may be provided where appropriate.

To the extent permitted by applicable law, the maximum liability relating to an eligible product claim shall not exceed the original purchase price of the affected product.

Nothing in this warranty policy is intended to exclude or restrict any mandatory consumer rights available to customers under applicable European consumer protection laws.

How to Make a Warranty Claim

To request warranty support, please contact us and provide your order number, product model, a clear description of the issue and, where possible, photos or videos showing the problem.

Email: support@kukirin-scoot.com

Phone: +86 15109602578

Website: kukirin-scoot.com

Our support team will review your request and provide troubleshooting guidance or further warranty instructions based on the circumstances of your claim.