Return & Refund Policy
At kukirin-scoot.com, we stand behind the quality of the KuKirin products we sell and want every customer to have a reliable and satisfactory shopping experience.
If you are not fully satisfied with an eligible purchase, you may request a return within 14 days after receiving your order, subject to the conditions described below.
Please Note: This Return & Refund Policy applies only to eligible products purchased directly from kukirin-scoot.com.
How to Request a Return
Before returning any product, please contact our customer support team and obtain return approval.
- Contact us at support@kukirin-scoot.com within 14 days of receiving your order.
- Provide your order number, product model, reason for the return and, where applicable, clear photos or videos showing any damage or defect.
- Wait for our customer support team to review your request and provide the appropriate return instructions and return address.
- Pack the product securely using the original packaging whenever possible, including all original accessories, manuals and included items.
- After receiving return approval, ship the return within 7 days and provide us with the tracking number and tracking information.
Please do not return products to an address without receiving prior authorization from our support team. Unauthorized returns may not be accepted or processed.
Order Cancellations
Order Has Not Yet Shipped
If your order has not yet been dispatched, please contact us as soon as possible to request cancellation.
If the cancellation is successfully completed before shipment, the eligible order amount will be refunded to your original payment method.
Once the refund has been processed by us, it may take additional time for your bank or payment provider to make the funds available in your account.
Order Has Already Shipped
Once an order has been dispatched, we may not be able to cancel or intercept the shipment.
If the parcel can no longer be intercepted, please receive the shipment first and contact our support team to request a return.
For returns requested because the customer no longer wants the product, the customer is generally responsible for the applicable return shipping costs.
Pre-Orders
Payment for a pre-order may be collected when the order is placed. If you wish to cancel an eligible pre-order, please contact us as early as possible.
Once the pre-order has been shipped, it will be handled according to the standard return procedures described in this policy.
Returns After Delivery
Change of Mind Returns
Eligible products purchased directly from kukirin-scoot.com may be returned within 14 days after delivery.
If the return is not related to a manufacturing defect, shipping damage or an error on our part, the customer is responsible for the return shipping cost.
The product should be returned in suitable condition and, where reasonably possible, in its original packaging with all accessories, manuals and included items.
Damaged or Defective Products
If your product arrives damaged or has a confirmed manufacturing defect, please contact us within 14 days of receiving the order.
Please provide your order number together with clear photos or videos showing the issue so our support team can assess the claim.
For an approved return caused by a manufacturing defect, shipping damage or an incorrect item supplied by us, kukirin-scoot.com will cover the eligible return shipping cost.
Used Products
Products that have been extensively used, damaged after delivery, improperly assembled, modified or otherwise placed in a condition that significantly reduces their resale value may not qualify for a standard change-of-mind return.
This does not affect eligible claims involving confirmed manufacturing defects or other rights available under applicable consumer protection laws.
Return Conditions
To help us process your return efficiently, please ensure that:
- You provide valid proof of purchase, such as your kukirin-scoot.com order number, order confirmation or invoice.
- The return request is submitted within the applicable return period.
- The product is securely packaged to prevent damage during return shipping.
- Original accessories, chargers, manuals, components and included items are returned together with the main product where applicable.
- Serial numbers, identification labels and product markings have not been removed, altered or made unreadable.
- The product has not been modified, improperly repaired or deliberately damaged.
- The return has been approved by our customer support team before shipment.
Unauthorized Returns
Returns sent without prior approval, sent to an incorrect address or sent using cash-on-delivery services may be refused.
Always contact our support team before shipping a return. The return address may differ depending on your location, product type and warehouse handling the return.
Refunds
After your returned product arrives at the designated return location, it will be inspected to verify its condition and eligibility for refund.
Once an eligible refund has been approved, it will normally be processed back to the original payment method.
Approved refunds are generally processed by us within 14 working days after the returned product has been received and the return has been verified.
Your bank, credit card issuer or payment provider may require additional processing time before the refunded amount appears in your account.
Original and Return Shipping Costs
If a return is requested because you changed your mind or no longer require the product, you are responsible for the applicable return shipping cost.
If the return results from a confirmed manufacturing defect, shipping damage, incorrect item or another error attributable to us, we will cover eligible return shipping costs.
Additional costs resulting from unauthorized shipping methods, incorrect return addresses or services not approved by us may not be reimbursed.
Products Purchased From Other Sellers
This website can only process returns and refunds for orders placed directly through kukirin-scoot.com.
If your KuKirin product was purchased through Amazon, AliExpress, another online marketplace, a third-party retailer, distributor or another website, please contact the original seller and follow their return and refund policy.
We cannot issue refunds for payments that were not originally processed through kukirin-scoot.com.
Lost or Damaged Return Shipments
When you are responsible for arranging the return shipment, we recommend using a trackable shipping service and retaining your shipping receipt and tracking information until the return has been completed.
Customers are responsible for adequately packaging returned products. Damage caused by insufficient return packaging may affect refund eligibility.
European Consumer Rights
This policy is intended to provide our standard return and refund procedures for customers purchasing from kukirin-scoot.com.
Nothing in this policy is intended to exclude or limit any mandatory rights available to consumers under applicable European consumer protection laws. Where applicable law provides additional rights, those statutory rights will continue to apply.
Contact Us
If you would like to request a return, cancel an eligible order or ask about the status of a refund, please contact our customer support team.
Email: support@kukirin-scoot.com
Phone: +86 15109602578
Website: kukirin-scoot.com
