Shipping & Delivery
At kukirin-scoot.com, we aim to provide fast and reliable delivery for KuKirin electric scooters and genuine accessories throughout Europe.
Most eligible orders are dispatched from local European warehouses whenever stock is available, helping reduce delivery times and provide a more convenient shopping experience for European customers.
Shipping Methods
Orders are shipped using established parcel and logistics carriers based on the destination, product type, warehouse location and package size.
Once your order has been dispatched, shipping and tracking information will be sent to the email address provided during checkout.
Tracking information may include your tracking number, shipping carrier and an online tracking link where available.
Shipping From
Most scooter orders for European customers are fulfilled from our European local warehouses, subject to product availability.
Certain accessories, replacement parts or temporarily unavailable items may be fulfilled from a different warehouse depending on current inventory.
Shipping Destinations
kukirin-scoot.com primarily serves customers across the European market. Delivery availability may vary for certain islands, remote regions or locations that cannot be serviced by our available shipping carriers.
If your address is located in a remote or restricted delivery area, our support team may contact you before shipment if additional delivery arrangements are required.
Estimated Delivery Time
| Shipping From | Shipping To | Estimated Delivery Time |
|---|---|---|
| EU Local Warehouse | Most European Destinations | 3–7 Working Days |
Please Note
Estimated delivery times are provided for reference only. Actual delivery may be affected by weekends, public holidays, carrier delays, weather conditions, remote-area delivery, warehouse availability and other circumstances outside our reasonable control.
Shipping Costs
Shipping charges depend on whether you are purchasing a complete electric scooter or accessories.
| Order Type | Condition | Shipping Cost |
|---|---|---|
| Electric Scooters | Eligible European Orders | Free Shipping |
| Accessories | Order value over €100 | Free Shipping |
| Accessories | 1–3kg and order value does not exceed €100 | €19 |
The final shipping charge applicable to your order will be displayed during checkout whenever possible.
Shipping arrangements for unusually heavy accessory orders, oversized parcels, remote regions or destinations outside our standard delivery coverage may require additional confirmation before dispatch.
Free Shipping for Electric Scooters
Eligible KuKirin electric scooter orders receive free standard shipping.
Free shipping applies to eligible delivery areas within our supported European market. Remote-area surcharges or special delivery requirements may apply where standard carrier service is unavailable.
Accessory Shipping
For accessory orders weighing between 1kg and 3kg, the standard shipping fee is €19 when the order value does not exceed €100.
Accessory orders with a merchandise value of more than €100 qualify for free standard shipping, subject to destination eligibility.
Order Tracking
After your order has been shipped, you will normally receive a shipment confirmation email containing available tracking information.
Please allow some time after receiving the tracking number for the carrier's tracking system to update.
Multiple Packages
Orders containing several products or accessories may occasionally be shipped in separate packages or from different warehouses.
In this situation, you may receive more than one tracking number and the packages may arrive on different days.
Delivery Address
Please ensure that your shipping address, postal code, telephone number and recipient information are accurate before submitting your order.
Once an order has entered the shipping process, we cannot guarantee that the delivery address can be changed.
Failed Delivery
Customers are responsible for providing an accurate and deliverable address and for cooperating with the carrier when delivery arrangements are required.
Additional shipping costs resulting from an incorrect address, repeated failed delivery attempts, refusal of delivery or an unclaimed parcel may be the responsibility of the customer where permitted by applicable law.
Damaged or Missing Packages
Please inspect your package when it arrives. If the parcel appears significantly damaged, please take clear photos of the outer packaging before opening it.
If your order arrives damaged, incomplete or appears to have been lost in transit, contact our support team as soon as possible and provide your order number, tracking number and relevant photos or videos.
Taxes & Duties
Orders fulfilled from applicable European local warehouses are intended to provide a convenient local delivery experience.
Any taxes, duties or additional charges applicable to a particular destination will depend on the order, shipping origin and local regulations. Where applicable, relevant charges will be reflected during checkout or communicated before shipment.
Need Help With Your Delivery?
If you have questions about shipping availability, tracking or an existing order, please contact our customer support team.
Email: support@kukirin-scoot.com
Phone: +86 15109602578
Website: kukirin-scoot.com
