Privacy Policy

Last updated: August 7, 2026

At kukirin-scoot.com, we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, create an account, place an order, contact our customer support team, subscribe to marketing communications or otherwise interact with us.

This Privacy Policy applies to information collected through kukirin-scoot.com and related communications including email, telephone and other customer service channels.

1. Our Commitment to Your Privacy

We take the protection of personal data seriously and aim to process personal information fairly, lawfully and transparently.

We collect and process personal data only where it is reasonably necessary to operate our online store, process orders, provide customer support, improve our services, prevent fraud, communicate with customers and meet applicable legal obligations.

2. How We Protect Your Data

We use reasonable technical and organizational safeguards designed to protect personal information against accidental loss, unauthorized access, alteration, disclosure or misuse.

Our website uses encrypted connections where appropriate to help protect information transmitted between your browser and our website.

Third-party service providers that process personal information on our behalf are expected to implement appropriate security safeguards and process information only for authorized purposes.

No method of transmission or electronic storage can be guaranteed to be completely secure. However, we take reasonable steps to reduce risks and protect customer information.

3. Personal Data We Collect

Depending on how you interact with kukirin-scoot.com, we may collect the following categories of information.

3.1 Identity and Contact Information

• Name
• Email address
• Telephone number
• Billing address
• Shipping address
• Country or region
• Postal code

3.2 Order and Transaction Information

• Products ordered
• Order number
• Purchase amount
• Order status
• Shipping and tracking information
• Returns, refunds and warranty requests

3.3 Payment Information

Payments may be processed using third-party payment providers. Depending on the payment method selected, payment information may be processed by providers supporting Credit Card, PayPal, Apple Pay, Google Pay or other payment options displayed during checkout.

We generally do not receive or store your complete payment card number when payment information is processed directly by an authorized payment provider.

3.4 Account Information

If you create a customer account, we may process information connected with your account, including login information, saved addresses, order history and account preferences.

3.5 Customer Service Information

When you contact us regarding an order, return, refund, warranty claim or technical issue, we may process the information you provide, including messages, photographs, videos and product information.

3.6 Technical and Usage Information

When you use our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Time and date of visits
• Referring pages or websites
• Website interaction and browsing information

4. How We Collect Your Data

4.1 Information You Provide Directly

You may provide personal information when you:

• Place an order on kukirin-scoot.com
• Create a customer account
• Subscribe to email marketing or newsletters
• Contact customer support
• Request a return or refund
• Submit a warranty claim
• Participate in a survey, review or promotion
• Complete forms on our website

4.2 Information Collected Automatically

As you interact with our website, technical and usage information may be collected automatically through cookies, server logs and similar technologies.

4.3 Information From Third Parties

We may receive information from service providers that support the operation of our store, including:

• Payment providers
• Shipping and logistics providers
• Analytics providers
• Advertising platforms
• Fraud prevention and security providers
• Social media platforms where applicable

5. How We Use Your Personal Data

We may process your personal information for the following purposes:

• Process and fulfill your orders
• Process payments and refunds
• Arrange shipping and delivery
• Provide tracking information
• Provide warranty and after-sales support
• Respond to customer service requests
• Create and manage customer accounts
• Prevent fraud and protect website security
• Maintain and improve our website
• Analyze website usage and performance
• Improve products and customer experience
• Send service-related communications
• Send marketing communications where permitted and where the required consent or other legal basis exists
• Comply with applicable legal and regulatory requirements

6. Legal Bases for Processing

Where applicable data protection law requires a legal basis for processing, including under European privacy laws, we may rely on:

6.1 Performance of a Contract

Processing may be necessary to complete your purchase, process payment, arrange delivery, handle returns or provide customer support connected with your order.

6.2 Consent

In some circumstances, we process information based on your consent, such as certain marketing or non-essential cookie activities where consent is required.

6.3 Legitimate Interests

We may process information where necessary for legitimate business interests, such as improving our services, preventing fraud and maintaining website security, provided those interests are not overridden by your rights.

6.4 Legal Obligations

We may process or retain certain information where necessary to comply with accounting, tax, consumer protection, fraud prevention or other applicable legal obligations.

7. Cookies and Similar Technologies

kukirin-scoot.com may use cookies and similar technologies to operate the website and understand how visitors use our services.

Cookies may be used to:

• Keep the website functioning correctly
• Remember your shopping cart and preferences
• Maintain account and checkout functionality
• Improve website security
• Understand website traffic and performance
• Measure marketing performance
• Provide relevant advertising where permitted

Certain cookies are necessary for the operation of the website. Where required by applicable law, non-essential cookies will be used according to your consent preferences.

You may also manage cookies through your browser settings. Disabling certain cookies may affect website functionality, including account, cart or checkout features.

8. Analytics and Advertising

We may use analytics and advertising technologies to understand how users interact with the website, measure website performance and improve marketing effectiveness.

These services may use cookies or similar technologies to collect information about website usage.

Where required by applicable law, advertising or analytics technologies that are not strictly necessary will be subject to applicable consent requirements.

9. How We Share Your Data

We do not sell your personal information as part of our ordinary e-commerce operations.

We may disclose information to service providers where reasonably necessary to provide our services.

9.1 E-Commerce and Website Providers

Our online store may rely on Shopify and related technology providers to host and operate website and checkout functionality.

9.2 Payment Providers

Information required to process your payment may be shared with the payment provider selected during checkout.

9.3 Shipping and Logistics Providers

To deliver your order, we may share information such as your name, delivery address, telephone number and shipment details with carriers, warehouses and logistics partners.

9.4 Service Providers

We may use third parties for services such as website hosting, analytics, customer support, fraud prevention, email communications and advertising.

9.5 Legal Requirements

We may disclose information where required by applicable law, court order or lawful request from a competent authority.

We may also disclose information where reasonably necessary to prevent fraud, enforce our Terms of Service or protect the rights, safety or property of our customers, business or other persons.

9.6 Business Transfers

If the business undergoes a merger, acquisition, restructuring or transfer of assets, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

10. International Data Transfers

Some technology, payment, logistics or other service providers used to operate our international online store may process information outside the country in which you live.

Where European data protection law applies and personal information is transferred internationally, appropriate safeguards will be used where required by applicable law.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Fulfill orders
• Provide warranty and after-sales support
• Maintain transaction records
• Resolve disputes
• Prevent fraud
• Meet tax, accounting and other legal obligations

Retention periods may vary according to the type of information, purpose of processing and applicable legal requirements.

12. Your Privacy Rights

Depending on your country and applicable privacy law, you may have certain rights regarding your personal information.

These rights may include the right to:

1. Access the personal data we hold about you.
2. Correct inaccurate or incomplete personal information.
3. Request deletion of personal information in eligible circumstances.
4. Restrict processing in certain circumstances.
5. Request data portability for certain information where applicable.
6. Object to processing based on legitimate interests in eligible circumstances.
7. Withdraw consent where processing is based on consent.
8. Object to direct marketing at any time.
9. Request information about certain automated decision-making activities where applicable.

Exercising a privacy right will not affect the lawfulness of processing carried out before a valid withdrawal or request.

13. Marketing Communications

If you have subscribed to receive promotional communications, you may unsubscribe at any time by using the unsubscribe link provided in the relevant email or by contacting us.

Service communications concerning your orders, payments, shipping, security, returns or warranty support are not considered promotional marketing communications.

14. Children's Privacy

Our website and products are intended primarily for adults. We do not knowingly seek to collect personal information directly from children where parental or guardian authorization is legally required.

If you believe a child has provided personal information to us improperly, please contact us so we can review the situation.

15. Third-Party Websites

Our website may contain links to third-party websites, social media platforms or external services.

Those third parties operate under their own privacy policies and practices. We recommend reviewing the privacy information of any external website before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices or applicable legal requirements.

When we update this policy, the revised version will be published on this page and the “Last updated” date will be changed accordingly.

17. Contact Us

If you have questions about this Privacy Policy or would like to submit an eligible privacy request, please contact us:

Email: support@kukirin-scoot.com

Phone: +86 15109602578

Website: kukirin-scoot.com

To help us protect customer information, we may need to verify your identity before completing certain privacy requests.

18. Complaints

If you have a concern about how your personal information is handled, please contact us first so that we have an opportunity to review and respond to your concern.

Where applicable, you may also have the right to submit a complaint to the competent data protection authority in your country of residence.